GOM Video Converter

Support Center

Welcome to the GOM Video Converter Support Center. From here you can submit error reports, ask technical questions, and make suggestions regarding GOM Video Converter.

This support center is for GOM Video Converter only!
If you have a question or comment regarding a different GOM product, please visit the relevant support center.

Before submitting a question/comment to the Support Center:
We try our best to make sure the most common questions and problems are addressed by the GOM Video Converter Guide and GOM Video Converter FAQ. Please refer to these pages before contacting the Support Center. Questions that have already been answered on these pages will receive the lowest priority and my not receive a response.

To submit a question or comment please fill in the information requested below.

* - Required Information

Remember: Not all fields are required, but providing as much information as possible will enable us to better understand and investigate your issue, and therefore increase the chance of finding a solution quickly. Also its preferable that you submit all concerns or request in English in order for you to be able to receive a swift response.

Contact Information

* Product

For infomation on how to retrieve
the conversion log, please refer to the FAQ below :
How to retrieve /
send the Conversion Log

Please be as specific as possible
when describing the problem and
the circumstances surrounding it.
If you're having a playback issue,
let us know if it's with a single file,
all files of a certain type, etc.
Hardware information is also
beneficial.