GOM Video Converter

FAQ

How do I retrieve / send the Conversion Log?

Views: 29,242 Date: 2010. 06. 15

If you encounter problems or errors when trying to convert videos with GOM Video Converter, or if you have an issue playing videos after you’ve converted them, please submit the conversion log along with a customer support request to the GOM Video Converter Support Center.


There are a few ways to obtain the log info:


Method 1:

1. Launch GOM Video Converter

2. Add the video and apply the output settings that are giving you problems

3. Click the [Start] button to begin the conversion

4. Click the [Copy log] button at the bottom-center of the “Converting…” window to copy the log to the clipboard

5. Paste the copied content into the GOM Video Converter Support Center form along with an explanation of the problem you experienced.

       

Method 2:

This method involves changing the software configurations to create separate log files in .txt format every time you perform a conversion. This method is useful for when you’re converting many files at once, and for when you are experiencing crashes mid-conversion.


1. Launch GOM Video Converter

2. Click the [Config.] button at the top right of the main window

3. Go to the “General” tab

4. At the bottom of the window, until the “Log” heading, check the box next to “MakeLogFile(.log)”

5. Click the [OK] button to save the changes and return to the main window

6. Add the video(s) and apply the output settings that are giving you problems

7.  Click the [Start] button to begin the conversion

8.  After the conversion is complete, navigate to the path below to find your saved log files:

C:\Users\(YOUR USER NAME)\Documents\GOMVideoConverter


9. Open the file with Notepad, copy all the information (Ctrl + C), then paste the copied content into the GOM Video Converter Support Center form along with an explanation of the problem you experienced.


SAMPLE LOG INFORMATION:


[ Setting ] ----------------------------------

> H.264 Codec : Intel® Quick Sync Video

> Select source filter for ASF (WMA, WMV) format : Use Gretech ASF Source Filter1

> Select source filter for MPEG format : Use Gretech MPEG Source Filter2

> Select source filter for MOV : Use Gretech Mp4 Source filter

> Multi-Conversion : Auto

> Subtitle Selection : Display all subtitles

> Code Page : (System default)

> Filter Settings

  > Disable

    - ffdshow MPEG-4 Video Decoder

    - ffdshow Audio Decoder

    - Nero Audio Decoder2

    - Nero Digital Audio Decoder

    - Cyberlink Video/SP Decoder

    - Cyberlink Audio Decoder(PDVD9)

    - htMPEG Video Decoder(honestech)

    - HT MPEG Video Decoder

    - DScaler Mpeg2 Video Decoder

    - DScaler Audio Decoder

    - InterVideo NonCSS Video Decoder(Sasem)

    - SKY MPEG2 Video Decoder

    - AC3Filter

    - FunBox Video Codec

    - FunBox Audio Codec

    - NVIDIA Video Decoder

    - Gabest AVI Splitter

    - FunBox AVI Splitter

    - Elecard MPEG2 Demultiplexer

    - DivX Demux

    - MPEG_Splitter(MP4/MP2TS)

    - Direct VobSub

    - DivX G400

    - DivX G400 Force

    - Magic Speed

    - My Speed

    - ZMSpeed

    - OnAdd

    - MPC Video Decoder

    - InterVideo Video Decoder

    - InterVideo Audio Decoder

    - Sonic Cinemaster Video Decoder 4.2

    - Sonic Cinemaster Audio Decoder 4.2

    - Ulead MPEG Splitter

    - Microsoft DTV-DVD Video Decoder

    - Microsoft DTV-DVD Audio Decoder

    - Nero Audio Decoder2

    - Line21 Decoder

    - Ulead DVD Video decoder 2

    - MainConcept (Adobe2) AAC Decoder

    - MainConcept MPEG-2 Video Decoder

    - MainConcept (Adobe2) MPEG Splitter

    - MainConcept MPEG Splitter

    - MainConcept MPEG Audio Decoder

    - MainConcept MPEG Video Decoder

    - LAV Audio Decoder

    - LAV Video Decoder

    - LAV Splitter

  > Highest

    - Mpeg2Dec Filter

 

[01/01] Conversion Started(1) ----------------------------------

> File Destination : E:\Samples\Sample 2.avi

> Conversion Segment : 00:00:00 - 00:00:23

> Play speed : 1.0x

> Output File : C:\Users\*****\Documents\GOMVideoConverter

[01/01] Source Information(1) ----------------------------------

> DivX 5.0

> 640x480, 30.00fps, 0Kbps

> MPEG Layer-3

> 2Ch, 48.0KHz, 128Kbps

 

[01/01] Output Information(1) ----------------------------------

> MPEG-4

> CBR, 640x480, 30.00fps, 1.0Mbps

> AAC

> VBR, Quality 30, 2Ch, 48.0KHz, 128Kbps

>  Auto Level

> Normalizer : 100

> Resize filter : Bicubic (Quality [0] Speed [0])

 

[01/01] Filter Information(1) ----------------------------------

> Gretech Mp4 Writer

> Gretech Audio

> Gretech Video

> MP3 Decoder DMO

> AVI Splitter

> Gretech File Stream

 

[01/01] Conversion Complete(1) ----------------------------------

> File Location : C:\Users\*****\Documents\GOMVideoConverter

> File Size : 3,569,501 bytes (3.4MB)

> Elapsed Time : 00:00:01

> Conversion Speed : 23.0x